FAQ
Please note: Due to the high degree of piracy and copyright infringement on the Internet, we do not distribute demos of our software. Our apologies for any inconvenience this may cause.
Q: Are StopLoss used in this program?
Q: How much capital do I need to get started with these Expert Advisors?
Q: How long do the trades remain open?
Q: Are there any hidden costs?
Q: Do I need to be present to monitor the trades at all times/at all?
Q: What profit can I expect from this EA?
Q: Do you
provide post-sale support?
Q: What is your refund policy?
Q: Is this an automatic download?
Q: How will I receive this product?
Q: Why do you need my trading account number?
Q: What if I change brokers? Will the EA work on my new account if it was compiled for my old one?
Q: Why is there a difference in trades and overall performance from one broker to another?
Q: What are the best brokers to run these programs with?
Q: I cannot open the .EX4 file, what am I doing wrong?
Q: What happens if the computer re-boots or if the is a power outage while the EA is in operation?
Q: How long have you been in business?
Q: Are StopLoss used in this
program?
A: Yes. All of our expert advisors
have adequate StopLoss levels. DoublePlay 3.5 has a
steady 50 pip StopLoss for example.
Q: How much capital do I need to
get started with these Expert Advisors?
A: Trend-Tracer was designed to
trade a $15,000. account. However, it will also work on
a mini or micro account trading 0.01 lots to start. For
DoublePlay the minimum recommended is $1,000.
Q: How often does the system trade
and how many trades are
open at any one time?
A: The DoublePlay 4.5 Expert
Advisor trades on average about 2-4 times a week and it
will only hold one position open at one time.
Trend-Tracer 1.4 trades on average once a day and also
maintains only one open trade at a time.
Q: How long do the trades remain
open?
A: Anywhere from a few hours to a
few days. The Expert Advisor must remain turned on in
order to manage the trade.
Q:
Are there any hidden costs?
A: No. Aside from funding your
trading account with your favorite broker there are no
other cost.
Q: Do
I need to be present to monitor the trades at all
times/at all?
A: No. In fact the less you look at
it the better.
Q: What profit can I expect from
this EA?
A: We have seen 8% to 10% return on
average per month over the last 9 months from
DoublePlay. The last few months returns have been over
20% per month.
Q: Do you provide post-sale
support??
A: Absolutely!
Q: What is your refund policy?
All sales are final. Given the nature of this
type of software we do not provide refunds under
any circumstances. Please consider this carefully
before making your purchase.
Q: Is this an automatic download?
A: This is not and automatic download. We
have to license the software to your account and it is
delivered to the customer via email.
Q:
How will I receive this product?
A: You will receive a confirmation
email with the EA as an attachment.
Q:
Why do you need my trading account number?
A: We need your trading account
number for security purposes. We place your account
number inside the source code of the program and compile
your very own personal copy of the EA and deliver it to
you. This way only you can use it and no one else unless
they limit it to a demo account.
Q: What if I change brokers? Will
the EA work on my new account if it was compiled for my
old one?
A: Our Expert
Advisors are designed to trade any demo Forex account as
long as it is on the MetaTrader 4 client terminal.
However, live accounts have to be licensed to trade
otherwise the Expert Advisor will not function. If you
change brokers and have a new live account, all you have
to do is send us an email requesting the EA be licensed
to your new account and we will be happy to re-compile
the program licensed to your new live account at no
charge.
Q: Why is there a difference in
trades and overall performance from one broker to
another?
A: The reason why trades differ
from one broker to the next is as follows:
1- The EA automates MT4 by using trading data to
calculate technical indicator levels and act if certain
conditions are met.
2- MT4 gets it's stream of trading data from the
particular broker.
Each broker uses their own individual data stream which
differs one from the other. They also have different
levels to which they expand the spread during news
times.
In other words, the EA is always the same but the data
that it receives to work with from the broker is
different from one broker to the next broker and
sometimes from one client terminal to another even with
the same broker due to Internet congestion, network
connectivity and other factors.
Q: What are the best brokers to run
these programs with?
A: Contact us for the latest list
of best performers. The list is also provided with
purchase.
Q: I cannot open the .EX4 file,
what am I doing wrong?
A: The .ex4 file is not meant to be
opened by windows, instead, it is placed in the
~/experts folder within your MetaTrader 4 install and
MT-4 will be able to use it upon its next
initialization.
Q: What happens if the computer
re-boots or if the is a power outage while the EA is in
operation?
A: The Expert Advisor requires that
MetaTrader be running in order to function, MetaTrader 4
needs the computer to be working properly in order to
function. So, if the computer crashes or there is
reboot, power outage or any other type of interruption
the EA will not work. There are two scenarios from this
point on.
1. There was no trades opened when MT4 was shut down.
2. There was at least one open position when MT4 was
shut down.
There was no trades opened when MT4 was shut down. - In
this case the only impact would be missing an
opportunity to enter the market.
There was at least one open position when MT4 was shut
down. - In this case the trade would have been opened
with a StopLoss and TakeProfit levels that would remain
valid even after the (EA/MT4/computer) was shut off.
However, since the EA is the one that manages the
TrailingStop and that is the most common way for the
profitable trades to exit the market given the high
TakeProfit level, the trade would more than likely get
stopped out if MT4 is not back on line before the trade
is closed. If there is a computer reboot while a trade
is open, simply start MT-4 after the system is back
online and as long as the EA was not removed from the
chart, the EA will pick up right where it left off. It
will recognize its open trade and continue to manage it
as usual.
Q: What is a forward test?
A: There are two ways to test a
system for performance. Forward or backward. So called
back tests try to simulate price action in an attempt to
display an indication of a system’s possible
performance. Back tests can be easily fooled and are
unreliable at best. Regardless of what a back test says,
it has no bearing on the future. Back tests can be
performed in a few minutes.
Forward tests are basically running the system live on a
demo account and looking at the results. This method
takes a much longer time as you have to wait for the
actual test period to pass. So if you want 6 months of
forward testing, you need to wait 6 months for them.
Despite the inconvenience of having to wait for them,
forward testing is undisputed.
All of the testing results posted online in this web
site are of actual forward tests and not back test.
Q: How long have you been in
business?
A: Halcyon Forex has been in
business since December of 2006
Q: Regarding the settings: How
would I know, when it is necessary to change settings?
And how would I know, what the correct settings will be?
A:The settings are meant to not be
changed. If you are an experienced Forex investor with
insight to the market, then you may benefit from casual
adjustments. However, if you are new to Forex or simply
do not yet have the market insight to know when to
adjust the settings, you are better off leaving them
always at their default values as these are designed to
be profitable in the long run .
If you have a question which is not listed above please feel free to email us.